Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment (9780071756167)

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEConflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement-and prevent it from spreading into an uncontrollable fire.Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:

A micromanaging supervisorAn underperforming employeeA peer's disruptive work habitsUnreasonable or unethical customer requestsAbrupt, rude, and unprofessional coworkers

Product details

• Format Paperback | 176 pages
• Dimensions 127 x 203 x 18mm | 186g
• Publication date 16 Jul 2011
• Publisher McGraw-Hill Education - Europe
• Imprint McGraw-Hill Professional
• Publication City/Country New York, NY, United States
• Language English
• ISBN10 0071756167
• ISBN13 9780071756167
• Bestsellers rank 216,368

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